eTurista step by step: guest registration for apartment hosts in Serbia
A practical guide for Serbian short-term rental owners: categorization, eturista.gov.rs account, check-in/out rules, deadlines, and common mistakes.
Key takeaways
- eTurista is mandatory for all categorized hosts — regardless of Airbnb or direct bookings.
- Check-in: up to 2 hours back on the portal; integrated systems up to 26 hours — check-out is mandatory.
- No categorization decision means no full portal access; missed check-outs are the top inspection fine trigger.
If you rent to tourists in Serbia, eTurista is mandatory — it is the central system for guest registration and stay records. This guide walks through categorization to daily reporting.
1Categorize before the first guest
Individuals must apply for categorization at the local tourism authority (house, apartment, room, or rural household). Full portal access comes only after a positive categorization decision.
2Log in at eturista.gov.rs
Credentials are issued in person by the competent authority. After login, open «Accommodation service users» and select your property if you manage several.
3Check-in and check-out
Every guest — domestic or foreign — must be registered with accurate arrival and planned departure dates. Check-out on departure is mandatory; missed check-outs are a frequent inspection finding.
Smarenta CRM helps you prepare guest data before entering the portal — see CRM for owners.
Common questions from apartment hosts about eTurista:
